Erring to be Human
Few days back when I caught up with a cousin of mine, who works in one of those big consulting firms, he told something that I found really interesting (and amusing too). He said his team uses GenAI extensively for proposals, presentations and client communications. It is faster and better. Clean language, proper structure, and….perfect. But he has a curious advice to his team, before the final version goes out, he asks his team to leave small mistakes in the document - an awkward sentence, or few typos, a wee bit of inconsistency, etc. just so that the person receiving the document to feel the ‘human effort’. This intriguing behaviour the team is showing…using a sophisticated technology to make their work perfect and then deliberately putting a little imperfection back into it so that the perfection does not become suspicious is what made me curious to why are we deliberately erring to be human. We humans are culturally wired for not being perfect. In many beliefs and faiths, re...