e Magus

An ecommerce site design is the ultimate test for UX, because, unlike corporate websites or portals, the entire business model hinges on the ability of the website to sell the products it hosts. Most website designs are built on the basic principles of - categorization, searchability, findability, relevance, cross-sell up-sell opportunities, product information, easy check-out etc. While these principles do hold good for successful design of any ecommerce website and are necessary, I think adding on 2 more components to your UX strategy would make the website design far more effective. One is based on the basic human behaviour and the Second based on experiences in real life Other than the fulfillment of a want or a need, we also shop to possess. Act of possession (for food, security) etc has been one of the earliest occupation of human societies. Some where down the lane, the division of labour happened, where men were predominantly working as Hunters & women as Ga...

When most us read or write about marketing predictions, it generally revolves around the penetration, usage, or suggested innovation and adaptation to existing model/behaviour. But, here, I wanted to focus more on the tec(h)tonic shift in terms of usage and patterns in Digital Marketing. Why I call it tec(h)tonic shift is because there is going to be a large-scale impact as we go along, these shifts are continuous, and these shifts are not overtly visible. The 4 major shifts are: From Information to Emotion From E-commerce to Experience From Email to Mobile From Perennial to the Ephemeral  From Information to Emotion: The Internet has always been about sharing & searching for information. In fact, till about few years ago, Internet was know as Information Superhighway & in most organizations website and other digital properties were in the purview of IT (Information Technology) department. Social media, nay, Facebook has changed the usage of the ...

Recently, I saw a Tweet about some mobile stats.. I clicked on the URL and was led to a blog (WATBlog) that gave a gist of the mobile stats. Mentioned in the article, was a line crediting the source of information with a link to another website (Phonearena). Out of curiosity, I went to Phonearena to realize that the 'actual' source credited to was a traditional media publisher (BBC). Not sure if the article actually appeared in a TV show or was syndicated from some other source... but let us assume that BBC was the actual 'Content Creator" in this instance. One thing I observed was that majorly, the content remained unchanged (copy, paste :)) This would a typical scenario online, except maybe in case of personal conversations and updates on networking sites. Most Content Creators still are the traditional media companies. As hierarchy on the Internet gets blurred day by day, technology advancements happen in terms of publishing content and also 'tagging' it....

Most people think that we are not ourselves, when we are online. True? True. While we tend to fake most of what we say or do in the online space, especially in Social Media platforms – we somehow are more real than we would be in real life. Most of our actions and utterances in real life depend on our immediate environs. The impact of where we are, whom we are with, and about whom we talk; all impacts on what we do and say. For example: saying ‘No’ face to face to a friend is harder than typing ‘No’ on a chat window, email, or even a tweet According to John Suler, the ‘online disinhibition effect’ can be further divided into benign and toxic disinhibition (The Pyscology of Cyberspace – The Online Disinhibition http://users.rider.edu/~suler/psycyber/disinhibit.html ). Suler goes on to talk about six prime factors that influences the way we behave in the online space 1)    You don’t know me (Dissociative Anonymity) 2)    You Can’t see ...

An unfortunate incident that happened in Delhi on Dec 16th has woken up the people leading to mass protests, condemnation, and public debates on state of affairs in the country.  Every News channel and publication was up-in-arms generating enough coverage about the incident and its aftermath asking for reforms, justice, safety, and change in social attitudes towards women… What, perhaps, more defining is the way the role of News media has changed over the years… The media has evolved from carrier of News to creator of News. Before the advent of Television, News publications had a single point agenda of bringing news to the homes.. News items of importance were gathered, collated, curated by bunch of editors and then published for public consumption… With the penetration of Television, the recency of news - Breaking News, and updates on real-time basis was carried forward by the newer medium…and Newspapers had a secondary role to play in terms of being news carrier…they soon adapte...

Marketers are an uneasy lot now. The traditional Marketing Mix everyone is used to is expanding. The 4 P’s extended to become 7, and now with the rise of digital media there is an eighth P – Publisher. Till about few year back, creating content for the brand was limited to the communication (advertising), product information (brochures, etc) and some PR (which was company’s POV or related to events etc). Even during the early days of the Internet, content was just an adaptation of the traditional medium – be it in form of mailers, website, or advertising communication. Today however, Internet is a sum of Content + Conversation. Every second, millions of content (text, images, videos, games, etc) and conversations are created, shared, and consumed. The platforms could range from websites, widgets, emails, blogs, to social networking sites. While most content and conversations might not be relevant, but to its creator and a few people within their network, still a vast portion of con...

Working for a digital agency ( www.mrmworldwide.com ), I come across various digital marketing requirements from clients. One common client requirement is - website redesign/ changes. And familiar client remarks in such cases are – “Make it look different from the existing website”, “Identify best practices from other website and let’s incorporate the same” . On the face of it, it looks like a very common and straightforward ask …. But the truth is far, far true. Sheryl Crow sang- A change would do you good. But the truth is, as humans, we seek familiarity. Be it the people we meet, the road we take from home to office, and in majority of the cases the food we eat….we tend to seen familiarity; so would it not be true even for our other habits including online. Yet, when as digital marketers we think about redesigning a website, we mostly seek complete change in the design including structural changes with little regard to the impact on user path A casual glance into any website an...

One of the main characteristic of any mass media is its ability to impact the society. Be it the newspapers, television or radio, each had played its part, in terms of changing views and shaping the society. In the recent past, there have been many news articles about the impact of social media in the civil society movements… Be it Coffee Party in America, The elections in Iran, the civil movements in Tunisia, Egypt (#Twitterrevolution) and other Arab countries...or, closer home, the Team Anna’s anti corruption movement in India…. Social media usage has become an important tactic in terms of spreading awareness and mobilizing support. The question is - has social media come of age? If you look at the history of mass media… it has always been associated with politics. In fact, it is referred to as “fourth estate”, the other 3 being Executive, Legislative, and Judicial. Traditional mass media was and has been controlled by a few (Just imagine, more than 90% of mass media consumed ...

Couple of things that happened recently, made me think… Has the growth of technology (esp. Internet) actually diminished the value of information? 2 reasons that got me thinking were - 1) I was planning to make a Goan dish – Vindaloo... I logged on to the Internet to check the recipe. I read it, used it to make the dish. All throughout, I never made an effort to remember the recipe and process of making it…One reason could be - In case I need the same information in the future, I could get it at the click of a button… 2) In the past few weeks… the (scam) news sequence could be summed up as follows – IPL scam>CWG scam>2G scam>Adarsh>Media Tapes. While each of the news is important in terms of the freshness and context…the value we attach to the previous incident diminishes drastically with each passing day. The News today has a short shelf life About 20 years back, (access to) information was scarce. The only known and popular sources of information were – the books, Newspap...

Ok. I know it is a very uncomfortable question, especially in emerging markets where Internet advertising is just about finding its place, and is also one of the fastest growing - in terms of advertising revenue growth. It becomes all the more uncomfortable when you are talking about it online :) Some weeks back, I overheard someone say that compared to other traditional mediums of advertising Online Advertising as a medium need not to be considered seriously (at-least for now). India, for example, still is a market driven by TVC and Print ads. True? True, but partially True, because most of the online advertising is limited to online banners (a replication of the mainline creative/message) with a campaign website that is informative in nature. True, because in most ad agencies, the creative think about the message in terms of TVC, Print, Radio, etc…. and then decide to do something ‘cool’ in the online space. “Let’s have something cool on Facebook” is the latest mantra. True again, be...

The online would have enough and more dope on Brand Positioning; So, I'd not go into the detailing of what is positioning, and how it can be achieved? I will also not talk about the Importance of Positioning but would try and give some examples of some brand names you are familiar with and interact on day to day basis in the online space. Couple of days back, I was talking to a brand manager who was mentioning how the online platforms are only best suited for tactical purposes. He went onto mention that maybe in future "positioning" would not be a marketing focus, and "being tactical" would be the marketing strategy of the day. I argued, on the importance of positioning, and had taken couple of examples from the Internet space and said if online companies are focusing on positioning, then 'positioning' is and will be crucial aspect of marketing. While there is a grain of truth in saying that in future "being tactical" would be important…since n...

This can be part – 2 of my earlier blog on how technology affects human behaviour. Couple of things that has come to my notice in the past few days made me think… is the popular technology more of a communication enabler or disabler? A colleague of mine has recently been to Singapore for holidays. An interesting observation, he mentioned, was that how people seem to be in their own world – the ear phones plugged, listening to their ipods, mobile phones, etc… or they were busy fidgeting with their mobile phones, either playing games or watching some video on the phone/ipod. They seem to be in their own world as if they have created an invisible wall around them. Another is a report that was mentioning about the increase of mobile VAS. Currently the mobile VAS contributes to 12% (in India) of the revenue. While text (SMS) seems to be the major revenue generator in VAS services, contribution from other VAS sources like – Music downloads, Ringtones, Caller Ring Back Tone (CRBT), screensav...

An interesting news article that came out a few weeks back has got me thinking…. Facebook has overtaken Google to become the most popular website in the United States for the first time, according to new data from Hitwise, which measures Internet traffic. For the week ending March 13, the social networking juggernaut registered 7.07% market share, beating the search giant's 7.03% market share. See full article from DailyFinance: http://srph.it/8XVAKZ What got me thinking was how could Facebook in such a short span of time overtake Google -the default destination for millions of internet users globally? The data shows dramatic rise of Facebook- this can be attributed to the fact that people are spending more time on the net socializing, and an average user visits more pages on Facebook (not sure though if the Facebook Chat window refreshes are counted as part of the Hitwise data as the chart shows a phenomenal increase since April 2009). On a different note, a person usually visits ...

2010 has started off with a lot of promise when it comes to digital marketing. I have seen a sea shift in terms of the clients pro-actively seeking digital marketing ideas and solutions from the agencies. Some reasons for the same could be: - The user base of internet has grown to an extent, it can be called as a mass media. Reports say that the Internet users in the country is over 71 Million - The traditional news mediums (TV and Print) are quoting from twitters and blogs that has increased the awareness of these platforms. Quotes (nay tweets) from popular personalities (nay tweeps) are the source of information and content for many of the newspapers and TV channels… What iamsrk is saying, or the recent tweets from iplt20 (Lalit Modi) and shashitharoor has made twitter a household name.. - A phenomenon called Facebook has spread like a pandemic. In today’s world – People have started taking up professions which most will never plan to do in their real life – Farming, Cooking, Mob…et...

The recently concluded Copenhagen summit on climate change and non-conclusion of the countries on any accord made me wonder what could be the thing that can bring about a change in the eco-system… The answer was staring on my face. Digital. The growth of Internet and Mobile has been so phenomenal; I guess today most of us cannot imagine a life without this two. Most of the stuff we do in our professional or personal life is eased due to the use of these technologies. Some of the areas that will have direct impact of digital would be: - Travel & Transport - Automotive - Entertainment - Shopping & Banking - Media Trends rising out digitalization of our world: - We will travel less for work or personal reasons. In fact most of my work can be done Out of Office. Similarly, as we shift more and more into services economy from manufacturing economy…. Digital would help in fulfillment thus reducing the need of physical presence. Video Conferencing especially in the personal space – Fr...

As we approach the end of another year, there would be multitudes of new people who would have joined some social networking site or other. Well, there are dime and dozen reasons for the success of Social Networking Sites like Facebook, Twitter, Myspace, Orkut, etc…. but is there any common thread or insight that binds the success of these SNS sites? We humans spend most of our waking hours in building and maintaining ‘relationship’. This behavior is embedded in our genes. The activity of ‘grooming’ in primates, a human child crying for attention, the activities we, as adults, do in our day to day life – like the friendly greeting to colleagues, the discussion over cup of coffee, meeting the client deadlines too :) - All these actions is related to building and maintaining relationships. One of the core objective of building and maintaining relationships is to create an opinion about oneself in others mind. The way we talk, what we speak, the way we dress, the way we walk, all communic...

The Yahoo! ad campaign in India is on for about 4 months... (Its You campaign)... I was wondering how successful this campaign has been in terms of increase in users of Yahoo! India, and also in terms of visitors to the site... While I have no authentic data on the above, a quick glance into Google Trends for Yahoo India website gives a very sorry picture.. The chart shows a steady decline in the Unique visitors to the Yahoo website since starting of 2009... While one thing to note is that Google Trends do not consider sub-domain, and will only be tracking the TLD (Top Level Domain).. it still is not a good sign for Yahoo! This resonates with my thoughts that Internet Time is a limited resource for the users in India... The growth in usage of social networking sites is cannibalizing into the usage of other Internet websites.. A Google trend chart (given below) on Facebook & Twitter would confirm its rising popularity. While I wait for authentic source of information - I would go wi...

Google has released the latest Zeitgeist for 2009. While the overall results shown are predictable (basis the different headers)… there are some things which were interesting. Let’s have a quick recap of important happenings in India over the past one year – - General Elections (by far the biggest event) - Indians win at Oscar - The Budget presentation (during the time of recession) - Interest in the Economy (the ripple effect of the global economic scenario) - And of course: the staple diet of most Indians – movies, cricket, celebrities Google search queries correlate to the above happenings with Budget 2009, Election Results, Slumdog Millionaire etc., all being the top search queries of the year. However, some interesting search queries too were to be seen. ‘Bhuvan’ too was seen to be the fastest growing search query. Launched in Mid-August, Bhuvan, the ISRO’s Geo-satellite, which can zoom to 10 square meter (similar to Google, or Wikimaps), would have been of interest to many. I hav...

Are we at a cusp of media upheaval? Are we soon going to see a war betting the old (traditional) media vs. new (Online) media?? Rupert Murdoch, speaking at the World Media Summit in Beijing, was mentioning that Search Engines and other content aggregators need to pay for any news reports or articles they currently take for free He said “The aggregators and plagiarists will soon have to pay a price for the co-opting of our content”. A Media Mogul whose company owns newspapers, other publications and TV channels across the globe, his view comes as ominous. He was particularly harsh on Search Engine like Google, Yahoo! And other websites like Wikipedia, YouTube and Facebook While Mr. Murdoch and other media companies are right that there is a price for the content they create. As content owners they need to be compensated for exploitation of the original content for commercial purpose. Having started my career with a media company, I have been taught and now know that there is nothing ...

A curiosity to know how many ‘active’ bloggers are there in India and a quick Google search gave me stats that are pretty old and seemingly unauthentic. A WATBlog article has a report dated 2007 mentioning that 14% of Netizens from India are into ‘active’ blogging. Here I’m assuming that by ‘active’ they would mean someone who updates his/her blog at-least once a month. On a safe assumption that we have now about 60 Million Internet users in India and the blogger universe average dropping to 10% - still it talks about 6 Million bloggers in India. In the same article reference to another and a much more older (2006) Government of India report says that there are about 40K active bloggers and with another 400K ‘not regular’ bloggers. A safe assumption that the number of bloggers being directly proportional to the increase in the net users would mean we would be having a universe of close to 1 Million active bloggers from India. The most interesting part of this article was the survey co...