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Showing posts with the label Airlines

Customer Experience for Airlines

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Few days back, thanks to surprisingly less traffic, I checked in early at the airport. Since I had time to kill and the domestic Delhi airport has nothing great to offer in terms of shopping / killing time, I too indulged in the favorite pastime of the nation, or maybe the world, I dare say - Mobile internet (social and search) What caught my attention was the OTA (Online Travel website) banner ad that kept following me. I knew it was because, I had searched for the flight details and fare on their website a few days back, and the cookies were re-targeting me, etc. Couple of thoughts crossed my mind Why were the OTA digital marketing team wasting their ad budget following a 'dead' prospect. I mean, they do not know that I've purchased the ticket from some other place (in my case, directly from the airline website). I had put my date of travel on their website, why didn't the re-targeting ads stop a day before my date of travel. From my ...

Kingfisher Airlines - Good times for "Fly"

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Few days back I got the confirmation of my King Club membership, offered by Kingfisher Airlines.. The next flight I take.... and I realized why they call themselves as - "Fly" the good times.. These pictures speak for themselves... Hope all you guys travelling on Kingfisher Airlines - "Fly" with the good times.. Cheers Santosh

Why lie to Fly?

Hi... Couple of days back, I had a bad experience on Flying in Jet Airways (Bangalore to Delhi)... It reminded me about another incident that happened to me about a year earlier with another Airlines - Kingfisher. I had reached the Jet Airways counter at Bangalore Airport, and asked the customer service lady there to give me a window seat, as I wanted to take a quick nap during the flight. The lady mentioned that I was kind of late and there were no Window seats available and the only option was middle seats... Well, I cursed my luck and took the middle seat... Once I boarded the flight, and saw there was a vacant window seat available next to me, I wondered how is it possible that the lady at the counter mentioned that there were no window seats available... when there was one next to me...(of all the rows in the plane:) The other incident was with Kingfisher... I needed to reach Bangalore urgently. I went to the Hyderabad Airport, and asked at the Kingfisher counter, if there were t...