Blackberry Storm, and Vodafone customer service

There was this big hoarding screaming about the launch of Blackberry Storm by Vodafone. "SMS STORM to 111"..

This was a phone I was waiting for, and did not buy into the iphone hype that was there a few months back.

SMS i did. and I got a nice auto response saying someone would be in touch with me in 48 hrs.. The hours have extended to 240, and the promised call has not yet come..

This is what i call the great Indian Digital Divide. Wherein the technology is making huge strides forward... but the personnel service still belongs to the pre-independence years

As long as this last mile connectivity is not fixed... digital mechanisms will not be effective :(

Vodafone, I am happy to help you in this regard :)

Cheers

Santosh

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