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Showing posts with the label Travel

Customer Experience for Airlines

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Few days back, thanks to surprisingly less traffic, I checked in early at the airport. Since I had time to kill and the domestic Delhi airport has nothing great to offer in terms of shopping / killing time, I too indulged in the favorite pastime of the nation, or maybe the world, I dare say - Mobile internet (social and search) What caught my attention was the OTA (Online Travel website) banner ad that kept following me. I knew it was because, I had searched for the flight details and fare on their website a few days back, and the cookies were re-targeting me, etc. Couple of thoughts crossed my mind Why were the OTA digital marketing team wasting their ad budget following a 'dead' prospect. I mean, they do not know that I've purchased the ticket from some other place (in my case, directly from the airline website). I had put my date of travel on their website, why didn't the re-targeting ads stop a day before my date of travel. From my ...

Tech ramblings during travel

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The problem with breaking a habit is that breaking a habit becomes the habit. No tongue twister here, it is just my observation for not writing a post/blog for a long time. My OneNote has a list of topics that I had noted down that I want to write and share, but somehow I just didn't find the right motivation to write. That for you is a long form of defining laziness ;) A 2 week business trip to Sydney at the start of the month had given me enough time to think and look around what is happening. I started to look at things with the filter of technology and digital. Here are few of my observations & trends, in no particular order Different people, same behaviour: When it comes to technology behaviour, even though it was 2 different continent, it was same everywhere. People spend most times checking their WhatsApp messages, or Facebooking through their phone. A large number of people were keen on getting their selfies taken against popular backdr...